Frequently Asked Questions
Find answers to common questions about our products, shipping, and policies.
How long does it take to receive my order?
We take pride in our quick turnaround! Most orders ship the same day if the shirt style is in stock. If we need to order the style, it typically takes 2-4 additional days before shipping. You'll receive a tracking email as soon as your order ships.
What type of shirts do you use?
We exclusively use Gildan pre-shrunk 100% cotton t-shirts for all our designs. Gildan is a leading industry brand known for exceptional durability, comfort, and color retention. Their preshrunk cotton ensures your shirt maintains its fit wash after wash, while the soft cotton blend provides all-day comfort. These premium shirts are designed to withstand frequent wear and the heat-press vinyl application process.
Can I customize the design/shirt/vinyl?
Absolutely! We offer full customization options to make your shirt uniquely yours:
- Shirt Color: Choose from our available shirt color options for most designs
- Vinyl/Design Color: Customize the vinyl color of the design itself
- Design Placement: Request adjustments to design placement or sizing
- Custom Orders: Contact us with your custom design ideas - we love bringing creative visions to life!
Do you ship internationally?
Yes! We ship internationally to 19 countries worldwide. Shipping costs and delivery times vary by destination. International customers are responsible for any customs fees or import duties imposed by their country. Contact us if you don't see your country listed at checkout.
What if my order is wrong or damaged?
Your satisfaction is our top priority! Since every shirt is handmade to order, please inspect your order upon arrival and contact us within 7 days if:
- Your order arrives damaged or defective
- You received the wrong item
- There's an error with the design
We'll work with you to make it right - whether that's a replacement, repair, or refund. Please include photos of any damage or errors to help us resolve your issue quickly.
How do I check the status of my order?
Once your order ships, you'll receive an email with tracking information. You can also check your order status in your account.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.
Can I cancel or change my order?
Since we make everything to order, please contact us within 12 hours of placing your order if you need to make changes. After that, your shirt may already be being made.